Terms of Service for Hosting on the SOTE Platform

(applies to customers using SOTE hosting service)

§1 General Provisions

  1. These regulations define the terms and conditions of the hosting service provided by SOTE Jakubowicz General Partnership, based in Poznań, ul. Wolsztyńska 2, 60-361 Poznań, NIP: 779-22-14-156, consisting of server hosting to store Users’ data and manage websites.
  2. Acceptance of these regulations by the User is a condition for using the hosting service provided by SOTE, both paid and free versions.
  3. These regulations apply to all Users, including those creating a free demo store for 14 days, regardless of whether they use paid or free services.
  4. Acceptance of the regulations means agreement to its terms and to the laws in force within the territory of the Republic of Poland.

§2 Definitions

  1. SOTE – SOTE Jakubowicz General Partnership, based in Poznań, ul. Wolsztyńska 2, NIP: 779-22-14-156, providing the hosting service under the terms set forth in these regulations.
  2. User – a natural person, legal entity, or organizational unit using hosting services as part of their business activity, both in the demo and paid versions.
  3. Hosting Service – a service consisting of providing the User with server resources, including disk space, RAM, and data transfer, for the operation of websites.
  4. Account – an individual User account through which the User manages the hosting service on the SOTE platform.
  5. Demo Store – a free online store on the SOTE platform available for testing for 14 days.

§3 Hosting Service - Scope and Limitations

  1. The Hosting Service provided by SOTE includes:
    1. disk space on the server,
    2. RAM according to the chosen plan,
    3. data transfer within the limits specified in the chosen hosting plan.
  2. Data transfer:
    1. For paid hosting services, the User is entitled to a data transfer limit specified in the chosen hosting plan. Exceeding the transfer limit will result in additional charges according to the price list available on the SOTE website.
    2. For the demo store, the User is entitled to a 10 GB data transfer limit for 14 days. After exceeding this limit, the store may be temporarily blocked until the end of the trial period, or the User will be asked to switch to a paid plan.
  3. No CPU Limit: The service does not impose strict limits on CPU usage. The User has access to full CPU power under the hosting plan, without automatic restrictions on computing resource usage.
    1. In the case of excessive CPU usage beyond normal use resulting from the chosen hosting plan, SOTE reserves the right to:
      • Suggest migrating to a higher hosting plan that better suits the intensive server resource usage.
      • Move the User to another server to ensure the stability of services for other users on the shared server.
    2. Relocation or suggested migration will be preceded by notifying the User in advance to allow for optimal adjustment of the plan to current needs.
  4. Software Installation Restrictions: Only the following software can be installed on servers available under the Hosting Service:
    1. SOTESHOP software, provided by SOTE.
    2. Programs integrated with SOTESHOP that are officially supported by SOTE, such as WordPress, if the integration is offered by SOTE.
    3. Other software or applications cannot be installed without prior approval from SOTE.
  5. After the trial period, the demo store may be automatically deactivated, and the User's data may be deleted 30 days after the test ends, unless the User decides to switch to a paid hosting plan.

§4 User Responsibilities

  1. The User is obliged to use the hosting service in accordance with the applicable law and these regulations.
  2. The User may not store content on the server that is illegal, violates third-party rights, or breaches good morals.
  3. The User is responsible for activities that may cause excessive server load or disrupt the operation of other Users using the same server infrastructure.

§5 Payments

  1. The paid version of the Hosting Service is chargeable according to the service price list available on the SOTE website.
  2. In case of exceeding the data transfer limit, the User of paid services will be charged a fee according to the price list for additional data transfer.
  3. The demo store is free for 14 days, but if the data transfer limit (10 GB) is exceeded, the User may be asked to switch to a paid plan to continue using the service.
  4. Fees for exceeding the data transfer are calculated according to the service terms and invoiced in predetermined billing periods.

§6 Complaints

  1. The User has the right to submit complaints regarding the quality of the services provided.
  2. Complaints should be submitted electronically to the email address: office@sote.pl, and SOTE is obligated to respond to the complaint within 14 days of receiving it.

§7 Amendments to the Regulations

  1. SOTE reserves the right to amend these regulations. Users will be informed about the planned changes electronically at least 30 days before they are implemented.
  2. In the event of non-acceptance of the new terms of the regulations, the User has the right to use the service according to the previous terms of the regulations until the end of the previously paid service billing period and may then cancel the service without any additional fees. The condition is to inform SOTE about the non-acceptance of the regulations within 7 days of receiving information about the change in conditions.

§8 Final Provisions

  1. The regulations are valid from the date of publication on the SOTE website.
  2. Matters not regulated by these regulations shall be governed by the laws in force in the territory of the Republic of Poland.