Customer contact is very important, so it is worth taking care of the possibility of talking to customers in an online store. Sometimes it is enough to provide a phone number and email address, in other cases it is worth using online chat.
It should also be remembered that even the best technological solutions cannot replace a conversation. This applies in particular to specialist or specialist products that require additional knowledge to make a good choice. Often the knowledge of the seller is key to making a decision to purchase a particular item.
Chat with customers, selected features:
If we use chat, don't forget about the phone or email. Chat is just a new tool. Technologies for customer contact are changing, but there is still a person on the other side. It is increasingly common to contact different people using different methods, so it is worth giving customers different contact options.
See the addon: SmartsUpp - Chat with customers
See the addon: SmartLook - View visitors